We are sorry you don’t like your purchase, at the moment we do not do returns or refunds. However you are welcome to make an exchange of any item. Pls send the item you will to exchange back to us within 10 days starting from the day you received your order. Kindly contact us about your exchange via email before you send the item back to us.
Our Email is Listed below:
All original label and tags must be attached to the clothes and the clothes should be in its original content without being washed or iron (it should be free from stain and/or deodorant).
For hygiene purposes, all underwear, swimwear, panties, lingerie, bodysuits are not refundable or exchangeable. Also, all final sale items are not refundable or exchangeable.
Buyers are responsible for covering shipping costs to return items and shipping charges must be prepaid.
Kingly note that the original shipping fees are non-refundable and return shipping costs are the customer's responsibility. we do not provide return shipping labels. If address is not correct, a restocking fee will be assessed on orders that are unable to be delivered to such address.
RESERVE RIGHTS REGARDING RETURNS/EXCHANGE
VICTORIA RIVERSON has the right to refuse or reject returned item from customers at any time if:
There is an excessive return or exchange from a purchaser
The item being returned or exchanged is damaged, missing, have been worn, laundered or altered
There is Potential fraudulent or criminal activity
All non-items from Victoria Riverson returned to us will be discarded upon receipt.
If your order is damaged kindly contact us immediately before returning the item.